Q: How long does it take to process an order?
A: We check our orders every day, and when possible ship them the same day. Usually items are sent out by the next business day. Most items arrive within 7 to 10 days. Some destinations take a few days longer so please please visit our Rush Shipping page if you need items faster.

Q: How much will I be charged for shipping?
A: We do not charge for standard shipping within the US, and ship via US Mail. If you want your item(s) faster, please click here. Rush orders are sent via Priority or Express Mail.

Q: What is your return and exchange policy?
A: Please click here to view our return policy.

Q: Do you ship internationally?
A: We will ship most items internationally, but reserve the right to cancel any order. (i.e. We will not ship current uniform items to Iran, Syria, etc.)

Q: What needs to be done to get an order sent internationally?
A: For information on international orders, please click here.

Q: I provided the wrong shipping address, and my order has already been shipped. Now what happens?
A: Packages are usually returned to us by the USPS within a 7-21 days. When they arrive back, we'll put through a refund on the order lessour shipping cost. (Shipping is included in our prices, but is not free.) If you still need the order, please place it again using the correct shipping address.

Q: Why do you use PayPal?
A: PayPal is an easy and inexpensive way to accept payments on the Internet, using a credit card or checking account. By using PayPal we make it easy for you to shop on this site by using their online shopping cart. A PayPal account is NOT required.

Q: Do you accept any other forms of payment?
A: Please go to our Payment Options page for more information.

Q: What does it mean if an item is On Hold?
A: On hold items are items that are not available for a variety of reasons, but may be again soon. Check back to see if an on hold item becomes available, or let us know if you're interested in the item.

Q: What if I want to buy something that isn't on this site?
A: We try to accommodate requests when we can by checking with Marines we know and seeing what they have available. Occasionally they are able to purchase items for us on base if they don't have extras of their own. Please use our request form if we can help you find a particular item.

Q: I have an item and would like to trade it for something on your site. Can I?
A: No, we do not offer that service.

Q: What happens if I order an item the same time someone else does?
A: When we receive two orders for the same item, we will complete the order for the order notifications we get first. If your notification is the second one to reach us, we'll let you know and offer you a similar item. If we do not have another item you want we'll immediately refund your payment.

Q: Why do you watermark all your large images?
A: We spend a lot of time cleaning up the photographs before we post them on our site, and we seem to be doing a good job because we see our pictures on a lot of other web sites. If someone is going to steal our images we should at least get credit for them. We don't mind people linking to our large images (free advertising), but if they link to a smaller one we'll swap out the graphic with something else that they may not like as much. We'd rather have them steal the image outright than steal our bandwidth too.

Q: Can civilians buy items from this site?
A: Of course they can! There are no restrictions on who can buy items from our site.

Q: How can I contact you?
A: We don't have a full time staff so the best way to contact us is via our Contact Form. We try to check messages daily.

Q:  Where do all these items come from?
A: We started as a bit of an on-line Marine garage sale for friends, and went from there. We get items from manufacturers when we can, from other online sources, government surplus, and even thrift stores. Marine friends who are getting out, or just getting rid of old gear, also supply many of the items on the site.

Q:  Are the second-hand items on the site clean and laundered?
A: Generally. Most of the items on USMCBLUES.COM have been laundered, or are completely new and unused. The main exception is items that can't easily be laundered, or require dry-cleaning. Some items are are posted in the condition in which they get to us, whatever that may be. If something is obviously not clean, we'll list that in the description (or just wash it). On request, we will (re)wash any second-hand item on the site before shipping it (with the exception of items that need to be dry-cleaned). Just let us know, and allow an extra day or two to process the order. Items offered as new and/or un-used are clean unless otherwise noted.

Q: Did you know you're not identifying some items correctly?
A: We try to identify items in such a way that the general public will understand what it is they're looking at. The actual names for some of the items are too long to work well on a web page, so we've simplified a little. We also go by whatever the Marine who gives us the item says it is.

Q: How accurate are your descriptions?
A: We try to be as honest and accurate as we can about the condition of the items on this site. We will gladly double check any item and take a better picture of it if you have any concerns about the accuracy of the description(s). Some of the items are second-hand, so there may be wear and tear, or other signs of use. The items pictured on the site are either actual items being sold ("As Shown") or are pictures of a similar item where the items are indistinguishable ("Sample Shown"). We also describe the item based on what we're told by the Marine listing the item with us. If we know that's wrong, we change it, otherwise we go with what they say it is.

Q: What is your privacy policy?
A: All transactions on this site are kept strictly confidential. We do not pass along any personal information about any of our suppliers, nor that of our customers. Your email address and/or shipping address is not sold, traded, given out, or in any way used beyond the reason for which it was intended.

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